Email and Game Reminder Delays
Incident Report for TeamSnap
This incident is resolved, all emails and event reminders from the backlog have been sent and new messages are processing as normal.
Posted Sep 10, 2020 - 18:57 MDT
A fix has been implemented and we are currently monitoring the backlog of messages being sent.
Posted Sep 10, 2020 - 17:57 MDT
We are continuing to work on this issue with our email partner and pushing through some work arounds in the meantime.
Alerts are now caught up.
Emails are running approximately 2 hrs behind.
Event/Game Reminders are running approximately 4-6 hrs behind.
We will provide additional updates as we have them.
Posted Sep 10, 2020 - 17:03 MDT
We are continuing to investigate this issue and will provide updates as we know more.
Posted Sep 10, 2020 - 15:06 MDT
We are currently investigating a delay in email and game reminder processing and delivery.
Posted Sep 10, 2020 - 13:47 MDT
This incident affected: Email/SMS Delivery.