Degraded Performance / Outage
Incident Report for TeamSnap
This incident has been resolved.
Posted Aug 21, 2018 - 19:53 MDT
A fix has been implemented and we are monitoring the results.
Posted Aug 21, 2018 - 19:53 MDT
We have implemented a fix and everything should be operational. Some emails are still catching over the next few hours.
Posted Aug 21, 2018 - 19:51 MDT
Due to increasing problems starting earlier today, we had to perform maintenance on our database beginning at 1:40pm MT causing all TeamSnap services to be completely unavailable for approximately one hour. This was not planned maintenance. We are currently running at reduced capacity, so slowness or errors may still occur. We’re working as fast as we can to restore service to full capacity and eliminate the performance or service availability problems you may be experiencing.
Posted Aug 21, 2018 - 16:45 MDT
We have identified the source of the performance, and are working quickly to fix it!
During this time, TeamSnap and ALL services may be unavailable.
Posted Aug 21, 2018 - 13:23 MDT
We are noticing some slowness and are investigating the source of the performance concerns.
Posted Aug 21, 2018 - 12:26 MDT
This incident affected: TeamSnap iOS, TeamSnap Android, Team/League Website, API/Mobile Apps, Tournaments, Email/SMS Delivery, Push Notifications, Calendar Subscription Service, and TeamSnap Payments.