tag:status.teamsnap.com,2005:/historyTeamSnap Status - Incident History2024-03-29T01:52:36-06:00TeamSnaptag:status.teamsnap.com,2005:Incident/199868652024-03-06T14:15:51-07:002024-03-06T14:15:51-07:00Partial TeamSnap Website Outages<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:15</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:56</var> MST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:24</var> MST</small><br><strong>Update</strong> - We have deployed a fix to resolve the TeamSnap websites service disruption. We are monitoring to ensure systems are running as expected. We will continue to post updates to our status page.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>09:01</var> MST</small><br><strong>Monitoring</strong> - We have deployed a fix to resolve the TeamSnap websites service disruption; while this has restored most sites, we are still working on full resolution. While we are completing this work, please note you may experience some latency with your sites. We will post an update within the next 60 minutes.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Identified</strong> - We have deployed a fix to resolve the TeamSnap websites service disruption; while this has restored most sites, we are still working on full resolution. We will continue to post updates to our status page.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:36</var> MST</small><br><strong>Monitoring</strong> - We have deployed a fix to resolve the TeamSnap websites service disruption. We are monitoring to ensure systems are running as expected. We will continue to post updates to our status page.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:33</var> MST</small><br><strong>Update</strong> - About 50% of impacted websites have been restored; we anticipate full recovery within the next 3 hours. An update will be posted here when full restoration has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:08</var> MST</small><br><strong>Update</strong> - Our team is still working quickly to update impacted sites; websites have begun restoring as we correct the issues. Please check back for additional updates. We will post an update within the next 60 minutes.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:22</var> MST</small><br><strong>Update</strong> - Our team is working to resolve any remaining sites as quickly as possible; websites should begin restoring over the next few hours. We will post an update within the next 60 minutes.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:41</var> MST</small><br><strong>Identified</strong> - We have determined the root cause of the TeamSnap sites service disruption. We are working to fix the issue as quickly as possible; websites should begin restoring over the next few hours. We will post an update within the next 60 minutes.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:20</var> MST</small><br><strong>Update</strong> - We are still in the process of investigating the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 60 minutes</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>07:30</var> MST</small><br><strong>Update</strong> - We are still in the process of investigating the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 60 minutes</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>06:17</var> MST</small><br><strong>Update</strong> - We are continuing to investigate the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 60 minutes.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>20:18</var> MST</small><br><strong>Update</strong> - Our teams continue to investigate the TeamSnap websites service disruption. We apologize for the inconvenience, and appreciate your patience.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:47</var> MST</small><br><strong>Update</strong> - We are continuing to investigate the TeamSnap websites service disruption. We will continue to post updates to our status page. We apologize for the inconvenience, and appreciate your patience. We will post an update later this evening.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:14</var> MST</small><br><strong>Update</strong> - We are continuing to investigate the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 30 minutes.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:43</var> MST</small><br><strong>Update</strong> - We are still in the process of investigating the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 30 minutes</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:11</var> MST</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption with our TeamSnap websites. We are working to identify the root cause and fix the problem. We will post an update within the next 30 minutes.</p>tag:status.teamsnap.com,2005:Incident/191314542023-11-15T20:00:58-07:002023-11-15T20:00:58-07:00Intermittent issues with Team chat<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>20:00</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>19:55</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>19:54</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>15:31</var> MST</small><br><strong>Investigating</strong> - We are currently experiencing issues with our Team chat. While we are investigating, we recommend you use posts or email to communicate with your teams. We apologize for the inconvenience and are working to resolve as quickly as we can.</p>tag:status.teamsnap.com,2005:Incident/169862652023-04-27T15:41:52-06:002023-04-27T15:41:53-06:00File Upload Errors<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>15:41</var> MDT</small><br><strong>Resolved</strong> - This incident is resolved. Registrations can be completed and photo/file uploads are working. If you continue to experience any issues, please reach out to support via the help icon in the lower right hand of your account.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>15:33</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating errors within file uploads. This is affecting members trying to register and provide documents or waivers, as well as photo and other file uploads on teams and rosters.</p>tag:status.teamsnap.com,2005:Incident/166077052023-03-22T09:54:54-06:002023-03-22T09:54:54-06:00System performance degraded<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:54</var> MDT</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:43</var> MDT</small><br><strong>Investigating</strong> - We are deploying a change to mitigate a temporary issue.</p>tag:status.teamsnap.com,2005:Incident/156087242022-12-20T00:30:28-07:002022-12-20T00:30:30-07:00TeamSnap Tournaments Scheduled Maintenance<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>00:30</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>00:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>16:36</var> MST</small><br><strong>Scheduled</strong> - TeamSnap Tournaments will be conducting some routine maintenance that may result in the system being unavailable for 15-30 minutes.</p>tag:status.teamsnap.com,2005:Incident/127469292022-11-08T04:30:39-07:002022-11-08T04:30:39-07:00TeamSnap Tournaments Scheduled Maintenance<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>04:30</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>13:42</var> MST</small><br><strong>Scheduled</strong> - We will be performing routine maintenance on our Tournament platform and expect it to be unavailable for 10-20 minutes during this time.</p>tag:status.teamsnap.com,2005:Incident/120252232022-10-14T11:21:01-06:002022-10-14T11:21:01-06:00System Connectivity Issues<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>11:21</var> MDT</small><br><strong>Resolved</strong> - Thank you for your patience. This incident is resolved, and connectivity has been restored. We apologize for any inconvenience.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>11:12</var> MDT</small><br><strong>Monitoring</strong> - We have deployed a fix to resolve the service disruption. We are monitoring to ensure systems are running as expected. We will continue to post updates to our status page.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>10:26</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate and identify the root cause of the issue. We will continue to post updates to our status page. We thank you for your patience.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>09:30</var> MDT</small><br><strong>Update</strong> - We are still in the process of investigating the root cause issue. We will continue to post updates to our status page. Thank you for your patience.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>08:21</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate system issues causing some users to be logged out of their TeamSnap accounts.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>07:55</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating some system connectivity issues.</p>tag:status.teamsnap.com,2005:Incident/112741062022-09-26T11:32:00-06:002022-09-26T11:32:02-06:00Connectivity Issues<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:32</var> MDT</small><br><strong>Resolved</strong> - A fix has been implemented and access is restored.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:31</var> MDT</small><br><strong>Investigating</strong> - Around 10:30 Mtn time today we experienced a web connectivity issue resulting in several customers being unable to access the web application.</p>tag:status.teamsnap.com,2005:Incident/109194032022-08-25T10:46:38-06:002022-08-25T10:46:39-06:00iOS Notifications not sending<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>10:46</var> MDT</small><br><strong>Resolved</strong> - A fix has been deployed and push notifications have resumed. No need to update your app version. If you continue to see any issues, please reach out to support.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>08:27</var> MDT</small><br><strong>Identified</strong> - We have identified the issue preventing push notifications from sending in iOS. Our team is actively working on updating the code and preparing a new release version. We will update again, once the fix is available in the Apple Store.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>07:42</var> MDT</small><br><strong>Investigating</strong> - We are investigating an issue with iOS push notifications not sending.</p>tag:status.teamsnap.com,2005:Incident/108625042022-08-19T12:39:28-06:002022-08-19T12:39:28-06:00iOS Push Notifications<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>12:39</var> MDT</small><br><strong>Resolved</strong> - The iOS notification issue has been identified and resolved.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>12:35</var> MDT</small><br><strong>Identified</strong> - We are currently experiencing an issue with push notification delivery on iOS. We have identified the root cause and are working on a resolution.</p>tag:status.teamsnap.com,2005:Incident/108618682022-08-19T12:27:17-06:002022-08-19T12:27:18-06:00"Not Secure" Warnings on teamsnapsites websites<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>12:27</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>11:01</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented, and sites should be showing secure again. If you continue to see a "not secure" message after refreshing, please reach out to support via the help icon in the lower right when signed into your TeamSnap account.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>10:51</var> MDT</small><br><strong>Identified</strong> - We have identified an issue with Websites on our teamsnapsites.com platform. Several are currently displaying with a "not secure" message. We are actively working to resolve this and will update our progress here.</p>tag:status.teamsnap.com,2005:Incident/105073202022-07-08T16:13:31-06:002022-07-08T16:13:31-06:00Help Center Unavailable<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>16:13</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>15:59</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and the Help Center is back online. We will continue to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>15:58</var> MDT</small><br><strong>Investigating</strong> - We are currently experiencing an outage of our Help Center. We are actively working with our Help Center provider to resolve this as quickly as possible. You can still reach support, by logging into your TeamSnap account and using the help icon in the lower right of your screen. Updates from our provider can be found here: https://status.helpscout.com/incidents/4wnlmjm4mfvr</p>tag:status.teamsnap.com,2005:Incident/104441362022-06-30T11:15:08-06:002022-06-30T11:15:08-06:00We are currently investigating an issue with TeamSnap Website Builder<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>11:15</var> MDT</small><br><strong>Resolved</strong> - Thank you for your patience. This incident is resolved, and connectivity has been restored. We apologize for any inconvenience.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>10:40</var> MDT</small><br><strong>Monitoring</strong> - We have deployed a fix to resolve the website builder service disruption. We are monitoring to ensure systems are running as expected. We will continue to post updates to our status page.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>10:27</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate and isolate the root cause of the website builder service disruption. We will continue to post updates to our status page. We appreciate your patience.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:53</var> MDT</small><br><strong>Update</strong> - We are still in the process of investigating the root cause of the website builder service disruption. We will continue to post updates to our status page. Thank you for your patience.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:24</var> MDT</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption with our website builder product. We are working to identify the root cause and fix the problem.</p>tag:status.teamsnap.com,2005:Incident/99599862022-05-10T11:55:07-06:002022-05-10T11:55:09-06:00System Outage<p><small>May <var data-var='date'>10</var>, <var data-var='time'>11:55</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>11:30</var> MDT</small><br><strong>Monitoring</strong> - A fix has been rolled out and we are currently monitoring for full resolution.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>11:16</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating reports that some customers are unable to access TeamSnap and getting server timeout or queue full messages.</p>tag:status.teamsnap.com,2005:Incident/99535832022-05-09T18:59:00-06:002022-05-09T18:59:00-06:00System Connectivity Issues<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>18:59</var> MDT</small><br><strong>Resolved</strong> - The connectivity issues have been identified and resolved.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>17:30</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating some system connectivity issues and some reports of customers seeing advertisements when they shouldn't.</p>tag:status.teamsnap.com,2005:Incident/94989992022-03-09T11:09:58-07:002022-03-09T11:10:00-07:00Investigating sporadic issues accepting an invite<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:09</var> MST</small><br><strong>Resolved</strong> - We haven't seen any additional occurrences, if you have any trouble with your invite, please reach out to TeamSnap Support via the help icon in the lower right of the web app.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:56</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this sporadic issue, if you have any trouble accepting your invite, please contact TeamSnap Support.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:36</var> MST</small><br><strong>Investigating</strong> - We are currently investigating reports from users being unable to accept an invite and set up a new account. They are seeing a message that their username or password is not recognized.</p>tag:status.teamsnap.com,2005:Incident/93231252022-02-15T08:06:55-07:002022-02-15T08:06:56-07:00Database connectivity issue<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:06</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:06</var> MST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>07:51</var> MST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>07:47</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>06:42</var> MST</small><br><strong>Investigating</strong> - We are currently investigating the incident.</p>tag:status.teamsnap.com,2005:Incident/91861252022-01-28T11:17:48-07:002022-01-28T11:17:48-07:00Degraded Performance<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:17</var> MST</small><br><strong>Resolved</strong> - This incident is resolved, all connectivity has been restored.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:01</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:37</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting connectivity across applications.</p>tag:status.teamsnap.com,2005:Incident/91781112022-01-27T11:33:52-07:002022-01-27T11:33:52-07:00Connectivity Issues<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>11:33</var> MST</small><br><strong>Resolved</strong> - This incident is resolved, all connectivity has been restored.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>11:01</var> MST</small><br><strong>Monitoring</strong> - The issue has been identified and resolved, all systems should be back online now and performing as normal. We are monitoring to confirm a total resolution of the issue.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>10:43</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting connectivity across applications.</p>tag:status.teamsnap.com,2005:Incident/90202802022-01-06T14:01:36-07:002022-01-06T14:01:36-07:00System Outage<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>14:01</var> MST</small><br><strong>Resolved</strong> - We experienced a brief system outage around 3pm EST, lasting approximately 25 minutes. We apologize for any inconvenience this caused, all systems are operational at this time.</p>tag:status.teamsnap.com,2005:Incident/83115512021-10-25T10:51:06-06:002021-10-25T10:51:07-06:00Connectivity Issues<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:51</var> MDT</small><br><strong>Resolved</strong> - This incident is resolved, all connectivity has been restored.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:43</var> MDT</small><br><strong>Monitoring</strong> - The issue has been identified and resolved, all systems should be back online now and performing as normal. We are monitoring to confirm a total resolution of the issue.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:29</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting connectivity across all applications.</p>tag:status.teamsnap.com,2005:Incident/82382032021-10-15T11:19:10-06:002021-10-15T11:19:10-06:00TeamSnap Pages Not Loading<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>11:19</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>11:15</var> MDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue with TeamSnap pages not loading. We are working to identify the root cause and fix the problem. We will update this in 30 minutes.</p>tag:status.teamsnap.com,2005:Incident/79460242021-09-08T11:43:28-06:002021-09-08T11:43:30-06:00Connectivity Issues<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:43</var> MDT</small><br><strong>Resolved</strong> - The issue is resolved and you should no longer experience intermittent connectivity issues. You may need to log out and back in. We sincerely apologize for the inconvenience. Please reach out to our support team if you are still experiencing an issue: https://helpme.teamsnap.com.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:20</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor the fix to ensure systems are running as expected. All systems should be operational again, you may need to log out and back into TeamSnap. We will continue to post updates to our status page.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:39</var> MDT</small><br><strong>Monitoring</strong> - We have deployed a fix to resolve the connectivity issues. We are monitoring to ensure systems and access are coming back as expected. We will continue to post updates to our status page.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:19</var> MDT</small><br><strong>Update</strong> - We are still working on a fix that will resolve the connectivity issues completely. We appreciate your patience. We will post an update within the next 30 minutes.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:47</var> MDT</small><br><strong>Update</strong> - We are still working on a fix that will resolve the connectivity issues. We appreciate your patience. We will post an update within the next 30 minutes.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:16</var> MDT</small><br><strong>Update</strong> - We are still working on a fix that will resolve the connectivity issues. We appreciate your patience. We will post an update within the next 30 minutes.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:29</var> MDT</small><br><strong>Update</strong> - We are still working on a fix that will resolve the connectivity issues. We appreciate your patience. We will post an update within the next 30 minutes.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:03</var> MDT</small><br><strong>Identified</strong> - We have determined the root cause of the connectivity issues. Some members are unable to connect to servers via mobile and web apps. We are working to fix the issue as quickly as possible. We will post an update within the next 30 minutes.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>07:55</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue causing connectivity issues and the inability to connect to the server. We will continue to update as we know more.</p>tag:status.teamsnap.com,2005:Incident/72445392021-06-14T12:38:26-06:002021-06-14T12:38:26-06:00Team Store Unavailable<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>12:38</var> MDT</small><br><strong>Resolved</strong> - All requirements have been updated and we have restored access to all Team Stores.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>11:05</var> MDT</small><br><strong>Update</strong> - No new updates, we are still working with our partner to get an updated SSL and access restored to the team stores. Will update again in 2 hrs.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>09:38</var> MDT</small><br><strong>Update</strong> - Still working with our partner to get an updated SSL and access restored to the team stores. Will continue to update you on our progress.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>08:34</var> MDT</small><br><strong>Identified</strong> - We have identified the issue and are working with our partners to update access to the team stores. We'll continue to post updates on our progress.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>07:33</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an outage of the TeamStore with our partner GTM. We will continue to update you as we know more. All other features are operational.</p>tag:status.teamsnap.com,2005:Incident/72007222021-06-08T16:13:10-06:002021-06-08T16:13:11-06:00Various Features Offline<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>16:13</var> MDT</small><br><strong>Resolved</strong> - Phew! We didn't lose our marbles! Everything should be back in working order. Teams that were previously hidden on mobile may need to be hidden again. If you happen to notice any other anomalies please reach out to support via the help widget on your account.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:41</var> MDT</small><br><strong>Update</strong> - We've gathered up all the marbles and are now counting them a couple of times to make sure they are all there. We'll continue to update you on our progress!</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:54</var> MDT</small><br><strong>Update</strong> - We grabbed the Hockey Canada integration marble, it's safely back in the bag. Working through a few other minor features.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:38</var> MDT</small><br><strong>Identified</strong> - We've located most of the marbles but some are really far under the bed. We're continuing to work through these issues. Team Invoicing, USA Hockey, and USA Lacrosse integrations, as well as the ability to hide teams on mobile, have been restored.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:12</var> MDT</small><br><strong>Update</strong> - You know that time you were just going to look at your big brother's bag of marbles but you just had to hold one in your hand and then accidentally dropped the bag and the marbles went EVERYWHERE? Yep, that's us right now. We're working on gathering our marbles again.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>13:39</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where certain features have gone missing. For example, Team Invoicing, the ability to Hide Teams on mobile, Hockey Canada, USA Hockey and USA Lacrosse integrations for registration are being affected. We're working to restore access now.</p>